Free Ground Shipping on orders of $99 or more
Advanced Search  

Promotion Information

Home > Help & Tips > Frequently Asked Questions

Frequently Asked Questions (FAQs)

Below are answers to the Top Frequently Asked Questions (FAQs).
If you require additional assistance, please email us at

Where do you ship?

We ship WORLDWIDE from our production facility in Aurora, IL (US).

  • Shipments within the US are handled via FedEx or USPS.
  • International shipments are handled through USPS International.
  • Shipping rates are displayed during the checkout process and are based on order contents, destination, and shipping mode.
  • Online Shipment Tracking is available on every order.

When will my order ship and / or deliver?

  • Most orders ship within 2 business days after we receive the order.
  • Orders received on Friday, Saturday, or Sunday are scheduled to ship on Tuesday.
  • Click Here to view additional Shipping & Delivery details.
  • Each item page features a "When Will It Arrive?" link for estimated delivery info.

How do I place an order?

  • When you find an item that interests you, click the "Order Now" button on the main item page.
  • On the following screen, enter all of the personalization and options that will apply
  • We offer an online, immediate virtual proof for your review prior to order submittal.
  • After approving the proof preview, click the "Add to Cart" button
  • You can continue shopping for additional products or proceed to the "Checkout" process.

What is the difference between a Card and a Note?

A Card, also known as a correspondence card, is a single flat piece of card stock. At, the card stock is 140 lb. cover stock or approximately the thickness of a credit card.

A Note, also know as a foldover note, is similar to a typical Birthday Card. At, our standard folded notes are 110 lb. cover weight or approximately the thickness of a greeting card.

How do I create a proper Monogram?

Marriage (or Couple's) Monogram

  • Wife's First Name Initial
  • Last Name Initial
  • Husband's First Name Initial

Personal Monogram

  • First Name Initial
  • Last Name Initial
  • Middle Name Initial

Two Letter Monogram

  • First Name Initial
  • Last Name Initial

Is it safe to use my credit card on the site?

Yes. is a secure site. When you proceed with the "Check Out" process you are directed to a secure server. We use state of the art encryption methods on every order. We take great pride in offering the best and most secure way to place an order over the Internet.

What credit cards do you accept?

Visa, MasterCard, Discover, and American Express.