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PaperAffair.com Privacy Policy

Last updated: May 25, 2018

Your privacy is important to us. This Privacy Policy describes:

  • how we collect and use personal information that you provide to us when you create a PaperAffair.com account or make a purchase via our website
  • what we do with the information we collect
  • how you can exercise your privacy rights

PaperAffair.com will not disclose, move, access or use customer content except as provided in PaperAffair.com terms and conditions.

Who we are

PaperAffair.com is a US headquartered retail company, owned and operated by Embossed Graphics, Inc., that offers personalized stationery and gifts.

What personal information do we collect?

Information you provide to us

When using the PaperAffair.com website to make a purchase or create a rewards program account, you may be prompted to provide personal information to us. For example, when you create a PaperAffair.com account, we will ask you for your email address and a password. When you make a purchase on our website, we will ask you for billing information and shipping details.

During your interactions with PaperAffair.com - perhaps through email, or by answering a survey, commenting on our blog, or communicating with us through social media services like Twitter or Facebook -- you may choose to provide us with personal information.

Information that we collect automatically

When creating products such as custom napkins on our website, you may be prompted to upload a file to our website. While the content of your files may include personally identifiable information, both in the content of a file and in metadata, this Privacy Policy only applies to the information collected in respect of your account and not to the content that you choose to store on our system.

When using our website, we may collect certain information automatically from and about your device. This includes data about the software, operating system, Internet Protocol address and date and time of each request.

Collecting this information enables us to better diagnose problems with our products and provide customer support more effectively.

Information that we collect from third parties

We may collect additional information about you from third parties primarily to assist us in understanding how we can maintain and improve the services we offer to better serve you. Third-party tools that we use for this purpose include Google Analytics, Google Tag Manager and Google AdWords which informs PaperAffair.com about page visits.

What we do with your personal information

PaperAffair.com does not rent, trade or share your address or e-mail address with any other company for their marketing purposes without your consent. We may use the information we collect through our products for many reasons:

  • to operate, optimize and maintain our online platforms, products and services
  • to understand how you use our products and to customize your experience
  • to set up online accounts
  • to process, fulfill and provide any updates on online orders
  • to send you marketing communications, in accordance with your preferences
  • to provide customer support of requests sent by email; and to provide you with information that you have requested from us
  • to improve the layout, navigation and content of our online products
  • to identify any server problems or other IT or network issues
  • to prevent abuse of the products we offer
  • to carry out other legitimate business purposes, such as to improve our products and services, as well as other lawful purposes about which we will notify our users and clients

Email Communications

PaperAffair.com will communicate with you via email. There are two types of email you may receive:

  1. Service Emails: These are emails relating to your purchase, such as a confirmation email. We will also send emails such as notification of abandoned cart, request for a review, or a reply to a support issue. You cannot opt out of receiving these messages as they are part of the service which PaperAffair.com provides to you.
  2. Marketing Emails: These will include PaperAffair.com promotional emails that alert you to sales. If you create a PaperAffair.com Account you will be able to manage your email preferences, including opting in or out of receiving all Marketing Emails. You will also be able to unsubscribe at any time by using the unsubscribe link provided in any given marketing email.

Who we share your information with

We may share and disclose your personally identifiable information only in the limited circumstances described below:

  • To vendors and other third-party service providers who require access to your personal information to assist in providing and improving our products. The third parties that access and use your information only on our behalf include companies such as Google Analytics, Google AdWords, Google Tag Manager, Cybersource, FedEx, Endicia, or SubscriberMail. For example, we partner with Cybersource to assist us in processing your payment; SubscriberMail enables us to send marketing emails, subject to your preferences. We provide your shipping details to the vendor you choose for your order - FedEx, or Endicia for USPS orders.
  • We may also disclose your information to third parties: (a) where required by law or regulatory requirement, court order or other judicial authorization, (b) in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements; (c) in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of a business; (d) to protect or defend our rights, interests or property, or that of third parties; (e) to investigate any wrongdoing in connection with our products and services; and (f) to protect the vital interests of an individual.

Legal basis for processing your personal information (EEA visitors/customers only)

If you are a visitor/customer located in the European Economic Area ("EEA"), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to fulfill an order for you.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the How to contact us heading below.

Cookies and similar tracking technology

Like all e-commerce websites we use cookies and similar tracking technology (collectively "Cookies") to collect and use personal information about you. We use session cookies to enhance your visit.

International data transfers

We store and process your personal information in the U.S. Specifically, your personal and non-personal information will be transferred to PaperAffair.com for storage and processing in the U.S.

You can direct any questions or complaints about the use or disclosure of your personal information to us at website@paperaffair.com. We will investigate and resolve any complaints or disputes regarding the use of personal information within forty-five (45) days of receiving your complaint.

How we protect your information

The security of your personal information is very important to us.

When you enter personal information such as a credit card number on our website we encrypt that information using secure socket layer technology (SSL). For purchases made online with credit cards, we receive your credit card number in encrypted form, and transfer it to our credit card processor, Cybersource, for processing. Our employees do not have access to this information. We do not store credit card numbers, PIN data or 3-digit security codes on our servers.

We use appropriate technical and organizational security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration and destruction, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Your data protection rights & choices

You have the following rights:

  • If you wish to access your personal information that PaperAffair.com collects, you can do so at any time by contacting us using the contact details provided under the How to contact us heading below.
  • You can correct, update or request deletion of your details in your Account by logging in to your Account. You can also contact us using the contact details provided under the How to contact us heading below in order to request that your data is deleted.
  • If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the unsubscribe link in the marketing e-mails we send you. Alternatively, you can log in to your account and opt-out.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

How we link to other websites

Our Website contains links to third-party websites and third-party plug-ins (such as social media sharing buttons) operated by other companies. We are not responsible for the privacy practices of such other websites. We encourage you to be aware that when you leave our site you read the privacy notices of such other websites. This Privacy Policy applies solely to information collected by PaperAffair.com.

Data retention

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other lawful purposes.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Regarding children

For their protection, children are not eligible to use the services on our website. Because we are not a children's site, we don't provide most of the privacy measures that are so important for their protection on the Internet. Because of this, we ask that minors do not submit any information to our website without the express consent and participation of a parent or guardian.

Changes to our Privacy Policy

Changes to this Privacy Policy will be made when required in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the last updated date displayed at the top of this Privacy Policy. The new Privacy Policy will apply to all current and past users of the website and will replace any prior notices that are inconsistent with it.

How to contact us

If you have any questions or concerns regarding the use or disclosure of your personal information, you can contact us by sending an email to website@paperaffair.com.

Please note that for the purposes of EU data protection legislation, PaperAffair.com is the controller of your personal information.